Boitesabijoux

Refund and Returns Policy

Refund & Exchange Policy

Exchange

You can exchange the product in one of our shops or offices.

Product Eligibility

  • Used items cannot be exchanged.

  • Personalised items cannot be returned.

Refund

Once payment is done, we do not accept refunds.

Timeframe for Exchange

Exchanges must be made within 10 days of purchase.

Cancellation Policy

Cancellation Timeframe

Customers have 24 hours to cancel an order.

Personalised Orders

Personalised orders cannot be cancelled.

Cancellation Method

Customers can request a cancellation via phone call.

Delivery Policy

Order Processing Time

Orders are processed within 24 to 48 hours on working days.

Shipping Options

  • Home delivery

  • Pick up from one of our shops

  • Postage

Delivery Cost

  • Home delivery: Rs 150

  • Postage (Mauritius or Rodrigues): Rs 100

Delivery Time

Delivery takes approximately 1 to 4 working days.

Exceptions

  • Public holidays or extreme weather conditions may cause delays.

  • If the customer does not answer the delivery phone call, delivery will be delayed.

Privacy Policy

Data Collector

The website or app owner collects personal data including names, emails, and addresses.

Data Sharing

All data is confidential and used only by our company.
We do not share or sell customer information to third parties.